Privacy policy

Privacy Policy

Kojavia respects your privacy and is committed to protecting the personal information you share with us when visiting https://kojavia.com/ or purchasing our products.

Kojavia is operated by STERLINGFJORD LLC, a limited liability company registered in the State of Florida, United States.

This Privacy Policy explains how we collect, use, share, and protect personal information.

1. Business Information and Data Controller

Store Name: Kojavia

Legal Business Name: STERLINGFJORD LLC

Business Type: Limited Liability Company (LLC)

Employer Identification Number (EIN): 98-1959588

Business Address: 1200 N Federal Highway, Office 348, Boca Raton, Florida 33432, United States

Official Website: https://kojavia.com/

Privacy and Customer Support Email: support@kojavia.com

For the personal information collected and processed through our online retail operations, STERLINGFJORD LLC is responsible for determining the purposes and means of processing, where applicable under relevant data protection laws.

Certain service providers, including Shopify and payment processors, may process personal information in accordance with their own applicable roles, responsibilities, and privacy notices.

2. Information We Collect

When you visit our website or place an order, we may collect:

Personal information, including your name, email address, telephone number, billing address, and shipping address.
Order information, including purchased products, order values, and transaction details.
Payment-related information processed by our authorized payment service providers.
Device and browsing information, such as IP address, browser type, device identifiers, and website interactions.
Information you voluntarily provide when contacting customer support, signing up for communications, or submitting product feedback.

We do not need to store complete payment card numbers to process orders through authorized payment providers.

3. How We Use Your Information

We process personal information to:

Process and fulfill orders.
Arrange deliveries and provide shipment updates.
Process payments, refunds, and returns.
Communicate with customers about purchases.
Respond to inquiries and customer support requests.
Detect fraud, unauthorized activity, and security threats.
Maintain and improve our website and services.
Comply with applicable legal obligations.
Provide marketing communications where permitted by law.

Where applicable, these activities are carried out based on contractual necessity, compliance with legal obligations, legitimate interests, consent, or other lawful grounds recognized by relevant privacy laws.

4. Payment Processing

Payments are processed through secure third-party payment service providers available at checkout.

These providers process payment information according to their own privacy and security practices.

5. Shopify and Service Providers

Our online store is powered by Shopify.

We may share information with Shopify and service providers involved in website hosting, payment processing, order fulfillment, shipping, analytics, fraud prevention, and customer communications.

These providers receive information as necessary to perform their services and comply with applicable legal obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential shopping functions, remember preferences, measure website performance, and support marketing activities.

Certain cookies may be placed by third-party services.

Where required by applicable law, we will request your consent before using non-essential tracking technologies.

You may manage certain cookies through your browser settings or available website privacy controls.

7. Advertising and Marketing

Where permitted by law, we may use information about your interactions with Kojavia to improve advertising relevance and measure campaign performance.

You may unsubscribe from promotional emails using the unsubscribe instructions included in those messages.

Where required by applicable law, we will provide additional privacy choices regarding targeted advertising and the sharing of information for advertising purposes.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, comply with legal obligations, and achieve the purposes described in this policy.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain certain personal information, or to restrict or object to particular processing activities.

You may also have rights concerning targeted advertising, the sale or sharing of personal information, or the withdrawal of consent.

To submit a privacy request, contact support@kojavia.com.

We may request reasonable identity verification before completing certain requests.

We will not discriminate against customers for exercising applicable privacy rights.

11. International Data Processing

Information may be processed in countries other than the country where you reside, including locations in which Shopify or our service providers operate.

Where required, appropriate safeguards will be used for international transfers.

12. Children's Privacy

Kojavia does not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has submitted personal information improperly, please contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites we do not operate.

14. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

Revised versions will be published on our website.

Changes will not retroactively eliminate privacy rights provided by applicable law.

15. Contact Information

For questions about this Privacy Policy, personal information, or your privacy rights, please contact: