Shipping policy

Shipping Policy

Thank you for shopping with Kojavia.

We aim to provide a reliable and transparent shipping experience for purchases placed through https://kojavia.com/.

Kojavia is an online retail brand operated by STERLINGFJORD LLC, a limited liability company registered in the State of Florida, United States.

1. Business Information

Store Name: Kojavia

Legal Business Name: STERLINGFJORD LLC

Business Type: Limited Liability Company (LLC)

Employer Identification Number (EIN): 98-1959588

Business Address: 1200 N Federal Highway, Office 348, Boca Raton, Florida 33432, United States

Official Website: https://kojavia.com/

Customer Support Email: support@kojavia.com

The business address listed above is provided for business correspondence. It is not necessarily a warehouse, fulfillment center, shipping origin, or merchandise return address.

2. Order Processing

Our standard processing target is 2–5 business days after payment confirmation.

Processing does not include weekends or United States public holidays.

Orders may require additional processing time during periods of high demand, product restocking, or payment verification.

If we anticipate that an order cannot be shipped within the timeframe promised at checkout, we will contact the customer and provide the options required by applicable law.

3. Shipping Destinations

Shipping availability depends on the customer's delivery address and the destinations supported at checkout.

Customers can confirm whether delivery is available to their location by entering their shipping address before completing an order.

4. Delivery Estimates

Estimated delivery times, when available, are provided during checkout or through order confirmation and tracking information.

Delivery times depend on destination, selected shipping service, customs processing where applicable, and carrier operations.

Delivery estimates are not guarantees unless expressly identified as guaranteed services.

5. Shipping Fees

Available shipping methods and their associated charges are displayed during checkout.

Any free shipping offers will be identified before the customer completes payment.

Customers will not be charged undisclosed shipping fees after checkout.

6. Order Tracking

When tracking is available, customers will receive shipment details using the contact information provided with their order.

Tracking information may take additional time to become active after a shipping label is created.

7. International Shipping

International delivery availability is determined at checkout.

International orders may be subject to customs procedures, import restrictions, duties, or taxes imposed by the destination country.

When applicable, customers will be informed of charges collected at checkout.

Additional charges imposed by customs authorities or carriers may be payable upon import, unless otherwise stated during purchase.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an error is discovered, contact support@kojavia.com promptly.

We will attempt to make corrections before shipment, but modifications cannot always be guaranteed once fulfillment has begun.

9. Delayed Shipments

If we are unable to ship within the promised timeframe, we will notify the customer and offer the legally required options, including accepting a revised shipping date or canceling for a refund.

Where no specific shipment period has been stated, applicable United States federal shipping rules will apply.

10. Lost or Missing Packages

If tracking indicates delivery but the package cannot be located, please check the delivery location and contact our support team.

If an order is lost in transit or was not delivered as required, we will investigate with the shipping provider and provide the appropriate remedy under applicable law.

11. Damaged Deliveries

If your package arrives damaged, contact support@kojavia.com with your order details and photographs where available.

We will review the issue and arrange an appropriate resolution.

12. Contact Us

For shipment tracking, delivery questions, and shipping assistance, please contact: