Refund policy

Return and Refund Policy

At Kojavia, customer satisfaction is important to us. We aim to provide a fair and transparent return and refund process for all eligible purchases made through https://kojavia.com/.

Kojavia is operated by STERLINGFJORD LLC, a limited liability company registered in the State of Florida, United States.

1. Business Information

Store Name: Kojavia

Legal Business Name: STERLINGFJORD LLC

Business Type: Limited Liability Company (LLC)

Employer Identification Number (EIN): 98-1959588

Business Address: 1200 N Federal Highway, Office 348, Boca Raton, Florida 33432, United States

Official Website: https://kojavia.com/

Customer Support Email: support@kojavia.com

The business address listed above is provided for business correspondence. It is not a merchandise return address unless expressly confirmed by our customer support team.

2. 30-Day Return Policy

We accept return requests within 30 days of delivery.

To qualify for a return, an item must be unused, in its original condition, and returned with its original packaging and included accessories.

To initiate a return, contact our customer support team at support@kojavia.com with your order number and reason for returning the item.

Please do not send products back without first contacting us. Our team will provide return authorization and the appropriate return shipping instructions.

3. Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns of opened or used skincare products, cosmetics, personal care formulas, or other products that cannot safely be resold after use.

Products that are damaged through misuse, unauthorized modifications, or improper handling may also be ineligible for standard returns.

These restrictions do not limit customers' statutory rights relating to defective, damaged, incorrect, or misrepresented merchandise.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact support@kojavia.com as soon as possible and provide your order number, a description of the problem, and photographs when available.

We will review the issue and arrange an appropriate replacement, return, refund, or other legally required remedy.

Customers will not be responsible for return shipping costs when a return is necessary due to our error or a confirmed product defect.

5. Return Shipping Costs

For voluntary returns, customers are responsible for return shipping costs unless otherwise agreed by Kojavia.

Original shipping charges are generally non-refundable for voluntary returns where permitted by applicable law.

We do not charge a separate restocking fee for eligible returns.

6. Refund Processing

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval.

Your financial institution may require additional time to reflect the refund.

If your refund has not appeared after the applicable processing period, please contact support@kojavia.com.

7. Exchanges

If you would like a different item, please contact us before sending the original product back.

Exchanges are subject to product availability and return eligibility.

8. Cancellations

Orders may be canceled before they enter the shipping process.

If your order has already shipped, the applicable return process will apply.

If we are unable to fulfill an order, we will notify you and issue the appropriate refund.

9. Consumer Rights

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

10. Contact Us

For returns, exchanges, cancellations, and refunds, please contact: